Customer Support
Non-Returnable / Sale Items
When creating a return, items marked as Final Sale will not be available for selection. If you are unable to select an item during your return, it is most likely because it is a Final Sale item, which is not eligible for return under any circumstances.
Items that never qualify for return (Final Sale):
- Bodysuits
- Swimwear
- Lingerie and undergarments
- Beauty products
- Accessories
- Party wear
- Any item priced with a $.48 or $.98 ending
- Any item purchased with a gift card
If any Final Sale item is sent back, your return will be discarded and no credit will be issued.
Inspection, Discrepancies, and Deductions
Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.
Reserved Rights and Legal Notice
We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service in store or online for similar reasons. NonFashion Nova items sent to our distribution center will be discarded upon receipt.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
- Potential fraudulent or criminal activity
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.